Looking for female Client retention executive for our branch in Dubai
Responsibilities:
· Create, develop, and execute new concepts and focus on growth initiatives and retention strategies.
· Needs to have at least 2 year proven experience as Retention Executive
· Full cooperation with clients and the company management.
· Build sustainable relationships and engage customers by taking the extra mile
· Build sustainable relationships and engage customers by taking the extra mile
· Ability to react to customers' requests promptly in a professional and kindly manner.
· Collaborate with the business development and customer service teams to resolve customer issues and ensure a seamless customer experience.
Requirement:
· Exceptional customer service, verbal and written communication, organizational and multi-tasking skills.
· At least 1 year of experience in client relation and issue resolution
· Maintaining and monitoring documentation and following up on important actions
· Must have god negotiation skill
· Basic understanding of the client retention principles and customer service practices
· Adhere to all company policies and procedure.
· Ability to perform under pressure and address complaints in a timely manner
· Language speaking : Fluent English and Hindi is mandatory
Job Type: Full-time
